Shipping information
TRACKING MY ORDER
Upon receiving your shipping confirmation, please allow up to 24 – 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in the Germany, Spain, USA, China (proximity principle).
▶Standard Shipping(10-25 days) ▶Fast Shipping(5-12 days)
standard shipping: €9.9. Fast shipping: €15.9.
SHIPPING INFORMATION
We offer free free shipping when you spend €29 and above in the following countries:
- United Kingdom & Europe Regions*
- United States
- Australia
- Canada
- Mexico
- Malaysia
- Singapore
- Thailand
- Taiwan
- Bahrain
- Israel
- Kuwait
- United Arab Emirates
- Hong Kong SAR
- Macao SAR
*United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
We take up to 24 hours to process all orders. However, all cancellations should be made within 12 hours upon placing your order as stated in our refund-policy.
Orders have an estimated delivery timeframe within 5 – 10 business days for Express Shipping and 10 – 25 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All express orders will be shipped with Express. All Standard Shipping will be shipping with Direct Line shipping (passed to local postal provider upon arrival at destination country).
We deliver worldwide, with over 40+ countries, with the corresponding delivery timeframe as listed below:
| Countries | Lead Time | Standard Shipping | fast Shipping （over €59） |
| United States, Australia, Canada, | 1 days | 12 – 25 days | 8 – 12 days |
| United Kingdom, France, Germany（fastest） | 2 days | 5-12 days | 5-12 days |
| Other European regions*(normal speed) | 3 days | 12 – 25 days | 8 – 15 days |
| Ireland(normal speed) | 3 days | 12 – 25 days | 8 – 20 days |
| Switzerland Sweden | 3 days | 12 – 25 days | N/A |
| Norway, Switzerland, New Zealand(normal speed) | 1 days | 10 – 25 days | 8 – 15 days |
| Malta, Macedonia, Gibraltar(very slow) | 1-3 days | 15-30 days | 10-20 days |
| Malaysia, Singapore, Thailand, Jordan, Lebanon, Qatar, Saudi Arabia | 1 days | 10 – 30 days | 5 – 10 days |
| Taiwan | 3 days | 10 – 25 days | 5 – 10 days |
| Bahrain, Israel, Kuwait, United Arab Emirates | 1 days | 10 – 25 days | 5 – 10 days |
| Hong Kong SAR, Macao SAR | 3 days | 10 – 25 days | N/A |
| Indonesia, Japan, Philippines, South Korea | 1 days | N/A | 5 – 10 days |
*Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Please note that express shipping rates vary based on weight of order & location for delivery. If you’d like to get an estimate for express shipping, please Contact Us or email us at [email protected] for us to assist you with it.
Please note delivery times to recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn’t wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.
If you can’t find your shipping country in this list, please Contact Us or email us at [email protected] for us to assist you with it.
In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
CUSTOMS / DUTIES
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Bottoms Lab has no control over these charges as it varies from country to country.
PARCEL RETURNED TO SENDER (RTS)
In cases where parcels do get sent back to us due to the wrong delivery address or you weren’t able to receive the parcel, there will be a reshipping fee of $10.00. If you choose to opt for a refund instead, there will be a restocking fee of $10.00.